Resource Tag: TELEPHONE SERVICES

A 3-stage paradigm for telephonically assessing suicidal risk & triaging suicidal callers as practiced in an Employee Assistance Program Call Center was investigated. The first hypothesis was that the use of the procedure would increase the probability that callers would accept the clinician’s recommendations, evidenced by fewer police interventions. The second hypothesis was that there […]

The ethical basis of suicide prevention is illustrated by contrasting helpline emergency rescue policies of the Samaritans & the American Association of Suicidology and the United States National Suicide Prevention Lifeline network. The authors contrast moralist, relativist, & libertarian ethical premises & question whether suicide can be rational. Samaritans respect a caller’s right to decide […]

This article outlines telephone service & internet initiatives to combat the high prevalence of depression, attempted suicide, & completed suicide existing in Australia in the late 1990s. Private medical practitioners & a private businessman established a heavily used telephone service designed to attract male callers. Subsequently, two websites were initiated. The article gives an overview […]

The purpose of this project was to obtain background information related to an American Indian/Alaska Native suicide prevention hotline for youth & adults. A literature review was done & telephone discussions were held with a convenience sample of federal & non-federal respondents working in this area. It was thought such a hotline would be feasible […]

The Joshua Omvig Veterans Suicide Prevention Act mandates that Veterans Affairs (United States) create & implement a comprehensive program to address the mental health problems of all veterans. This article discusses components of the Act including: training, research, & staffing; mental health assessments of veterans; 24-hour mental health care & hotline; outreach, education, & peer […]

The call sheets kept by counsellors on 409 suicide calls were content-analyzed, resulting in a reliable checklist comprising 9 major themes. The prevalence of these themes within the sample was then determined & age & gender differences in the themes expressed by 189 first-time callers were examined using logistic regression analysis. Almost equal numbers of […]

The impacts of a state-wide media campaign on call volumes to a national hotline were analyzed to determine if advertisements raised awareness of the hotline. The authors used a quasi-experimental design to compare call volumes from zip codes where & when the campaign is active with those where & when the campaign is not active. […]

In June 2006, the Steering Committee of the National Suicide Prevention Lifeline Network identified better outreach & service to suicide attempt survivors as a strategy for reducing suicide nationally. A workplan identified direct input from survivors as a necessary & valuable method for clarifying their unique needs. Attempt survivors shared their experiences & perspectives at […]

An 18-year longitudinal case study of the suicide rates of Florida students attending a large, urban, multicultural school district between 1989-2006 is described. The high rate of suicide (5.5 per 100,000 students, ages 5-19) in the district during 1980-1988 led to the development & implementation of a district-wide prevention & intervention program incorporating universal, selected, […]

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This review examines the benefits of telemental health services for patients as well as discussing publications that provided information on the accuracy or feasibility of telemental health applications. Two studies were found that addressed the use of telemental health services in suicide prevention.

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This article presents an overview of the wide range of telecommunication-based suicide prevention approaches. Interventions using the Internet, telephone, & videoconferencing are discussed, including crisis intervention, referral, support, suicide risk assessment, pscyhotherapy for individuals at risk, & online-based suicide prevention training & education. Research regarding effectiveness of telecommunication-based suicide prevention in various demographic & clinical […]

This study describes 190 male callers to the Domestic Abuse Helpline for Men. All callers experienced physical abuse from their female partners, & a substantial minority feared their wives’ violence & were stalked. Callers’ reports indicated their female abusers had a history of trauma, alcohol/drug problems, mental illness, & homicidal & suicide ideations. Of 63 […]

A randomised controlled study was performed to investigate the influence of repeated telephone contacts on treatment attendance, repetition of suicidal behaviour, & mental health the year after a suicide attempt. 1 month after their first attempt, 216 patients were randomised to either 2 telephone interventions in addition to treatment as usual or no such intervention […]

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This presentation explained the development of a suicide prevention centre in a state hospital in 1973. The selection process & training provided for staff & volunteers before they started to provide telephone services were described. The organizational & clinical problems that confronted the program were discussed. Other issues that were examined included the strengths & […]

This presentation reported the results of a survey of Canadian crisis centres. 52 of 94 centres agreed to participate in a survey conducted in the fall of 1978. Information from over 2600 call reports was collected & analysed.

This presentation described the operation of SAM, Save a Marriage, Inc., a telephone service for counselling callers with marital problems. The structure & organizaton of the agency were discussed with attention being given to the training & supervision of the volunteer telephone counsellors. The characteristics of callers were presented. Questions were raised regarding possible means […]