This presentation discussed the empirical testing of a 4-stage model of telephone crisis intervention. As hypothesized, the proportion of climate-related behaviours decreased from the beginning to the middle part of the call, but tended to increase at the end of the call. The proportion of assessment-related behaviours was found to decrease significantly from the beginning to the final part of calls. Affect-related behaviours tended to be highest in the middle part of the call. The proportion of solution-related behaviours increased significantly over the course of the call. An implication of the findings may be that when certain helper behaviours occur is as important as what behaviours occur.