Year: 2003 Source: Canberra, ACT: Australian Government Department of Health and Ageing, 2003. 232p. SIEC No: 20040823

This review provides the first-ever sector-wide profile of the Australian telephone & web counselling sectors. It identifies the perceptions of employees, clients & other stakeholders in these sectors regarding the perceived advantages & disadvantages of these types of services, & the issues impacting upon the nature & quality of the service provided. The review also explores the actual & potential roles these services play in the broader health sector, & examines research findings regarding the effectiveness of tele & web counselling services, the revision of standards & guidelines, & the major technological, legal, ethical & other issues these services are currently facing or are likely to face in the near future. (75 refs)