Chapter
Drugs, Alcohol, and the Negotiation Process (IN: On-Scene Guide for Crisis Negotiators, ed. by F J Lanceley)
Lanceley F J
This chapter explores the effects that drugs & alcohol can have on the negotiation process during crisis situations. Background information on drugs, alcohol, & addiction is provided. For each drug category, a set of communication guidelines is set forth. A glossary of substance-related terms is included.