Befriending the Long Term Caller: A Model
Couto P R~~Shea R G
This paper describes a crisis hotline’s establishment of a befriending program to help long-term callers. These callers use the hotline’s resources and remain dependent on the hotline even though their situation is not improving. 8 callers were befriended in this study. 6 were suicidal. Counselors acted as models for the caller by holding them accountable to agreed upon actions, etc. After 6 months, 6 callers had established additional relationships & less calls were made to the hotline.