Year: 1987 Source: Springfield, Illinois: Charles C. Thomas, 1987. p.43-63 SIEC No: 19890327

The interactive nature of crisis communication is emphasized in this discussion, which is developed under the headings: messages & responses, modification & clarification, filtering feelings, crisis color, crisis mix, blue intervention, rational support, encouraging asssessment, developing possible solutions, messages with feeling, & message clarification. (LH)