The Evaluation of the Counselors’ Work at the Telephone Crisis Line

A sample of 116 callers who phoned a crisis centre in Ljubljna, Poland, were asked to complete a questionanaire evaluating telephone service volunteers. 55% returned the questionnaire, 70% of whom had completed it as requested. The questionnaire is described. An analysis of the callers’ answers indicated that expectations & accomplishments were matched(91%). 64% thought that the call helped them. Counsellors also completed questionnaires & only 7% were satisfied with the help they had offered.