Year: 1985 Source: International Congress for Suicide Prevention and Crisis Intervention, (13th: 1985: Vienna), 3p. SIEC No: 19861160

Telephone services must respond appropriately to the type of help being asked for by the client. The author suggests a 5 phase responsestrategy specially structured to main contact, obtain information (to establish the identity of the caller), define the basic problem (suicide risk) & deal with it, mobilize resources, & propose a therapeutic plan, with or without immediate intervention. The use of telephone services in various crisis situations are examined. 17 refs. NBB