Abstract
Systematic Observations of Crisis Center Telephone Interactions
Powell E R~~Heaton M E~~Ashton P T
The development of an objective method of categorizing caller-crisis line worker interactions is described. Data on 100 suicide calls to 3 crisis centres are delegated to up to 8 behavior categories in up to 11 levels. The “Caller-Worker Interaction Program” is recommended as a research & monitoring tool relevant to worker training and screening.