Year: 1974 Source: Life-Threatening Behavior, v.4, no.4, (1974), p.224-239 SIEC No: 19840443

The development of an objective method of categorizing caller-crisis line worker interactions is described. Data on 100 suicide calls to 3 crisis centres are delegated to up to 8 behavior categories in up to 11 levels. The “Caller-Worker Interaction Program” is recommended as a research & monitoring tool relevant to worker training and screening.