Year: 1976 Source: Community Mental Health Journal, v.12, no.1, (1976), p.89-94 SIEC No: 19832300

A comparison between professional staff and telephone volunteers revealed little difference when assessing utilization of referrals. Specific training suggestions are offered to help reduce the high incidence of “no shows” for appointments after referral. All results are generated from interviews and self-report style questionnaires. (LS)