Online chat-support for bullying prevention and follow-up: An analysis of the characteristics of chat-users and their experiences

The purpose of this study was to examine data registered at an online bullying support chat-service over a three-year period to determine the characteristics of users and their experiences. The service was contacted 12,687 times during this period, leading to 7,641 chat-dialogues with counsellors, 57% of which (n = 4,388) were directly related to bullying. Findings indicate that 76% of chat-users were female and 89% were victims of bullying (ages 12–17). The extent of bullying experienced was extensive, typically occurring on a daily basis at school. More than 30% had not sought help prior to contacting the service. Verbal, relational, and physical bullying were all common, although verbal bullying was by far the most prevalent, occurring in 65% of cases. Consistent with survey research on bullying, boys were significantly more likely than girls to have been the victims of physical bullying, while the opposite was true for relational bullying.