“I want to be stepping in more”: Professional online forum moderators’ experiences of supporting individuals in a suicide crisis

Introduction:¬†Individuals experiencing suicidal crises increasingly turn to online mental health forums for support. Support can come from peers but also from online moderators, many of whom are trained health professionals. Much is known about users’ forum experiences; however, the experiences of professional moderators who work to keep users safe has been overlooked. The beneficial nature […]