What is a Case Manager? The Perspective of Persons WIth Borderline Personality Disorder

The purpose of this study was to explore case management services from the perspective of community mental health center clients with borderline personality disorder. By providing descriptions & interpretations of the day-to-day experience of having a case manager, the benefits & limitations of this service delivery model were revealed. Findings demonstrated that case managers were viewed as central to the lives of the participants. Often, case managers were described as a “lifeline” during patients’ struggles with suicide. (38 refs)