Year: 2003 Source: Canberra, ACT: Australian Government Department of Health and Ageing, 2003. 35p. SIEC No: 20040824

This document reports on the literature review undertaken to complete the National Review of Tele & Web Counselling Services: Final Report, published in Australia. The objective of this literature review was to undertake a review of national & international literature relating to telephone & web counselling services, particularly in relation to their extent, challenges, funding arrangements, efficacy, & quality. Findings are presented & the need for further research in these areas is emphasized. (71 refs)