Dialogue and Actions (IN: On-Scene Guide for Crisis Negotiators, ed. by F J Lanceley)

The ideas presented in this chapter are intended for the patrol officer or road deputy’s use in extraordinary crisis situations that include suicide threats. The chapter focuses on the dialogue & actions of the first responding officer, & the impact that these actions can have on the duration of the incident. Critical issues during initial contact are reviewed & suggestions for effective response are made. An interview guide for investigators is also included, along with an appendix discussing the negotiation effort.