This workshop described the distinctive orientation of an education package for health care staff. A number of focus groups were conducted with individuals who had been touched by suicide in some way in order to elicit their ideas about helpful responses by health care professionals. An education package in two modules resulted: a one-hour module to explore attitudes, & a seven-hour module for frontline staff who regularly deal with suicidal persons. The package is augmented with a video of vignettes depicting typical scenarios.