Year: 1998 Source: Toronto, ON: University of Toronto Press, 1998. p.342-352 SIEC No: 19980316

The relationship between crisis lines, telephone technology & confidentiality is examined. The emergence of crisis lines as a response to dissatisfaction with existing services is described, & the development of crisis lines in Canada is outlined. The concept of confidentiality, as used by crisis lines, & its legal interpretation is discussed. The authors argue that crisis lines must examine how they operate & if they still meet or are relevant to the needs & expectations of their users.