The Crisis Intervention & Community Support Program (CICSP) of Lethbridge evaluated program effectiveness using referral follow-ups, client surveys & tracking the rates of hospitalizations. The Goal Attainment Follow-up Guide (GAFG) & the Brief Derogatis Psychiatric Rating Scale (B-DPRS) were used to measure movement toward or away from the identified goals. In addition, satisfaction surveys were administered to clients & referring agencies to provide feedback to the crisis team.