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Mobile Emergency Response and Telephone Crisis Lines: a Partnership Between Professionals and Volunteers
Stanton L~~Panagabko N
Method of access (3rd party referrals from police, physicians, other service providers) to the Victoria Emergency Mental Health Services (EMHS) response team became a problem for families & clients who wanted more direct access to the team. An integrated services agreement with the NEED Crisis Line offers: individuals more direct access to the EMHS team; the crisis line access to professional consultation & intervention; education regarding mental illness for the volunteers.