Source: Edmonton, AB: The Support Network. 179p. SIEC No: 19940715

This is the training manual for The Support Network’s distress line volunteers. The manual begins with a brief history of the agency. Subsequent sections discuss communication skills, the community service referral program, the distress line, suicide calls, crisis intervention (including family violence, child & elder abuse, & sexual assault), loss, special calls, closing client calls, & rural distress lines. For copies of this document contact The Support Network, phone 403-482-0198.