Year: 1992 Source: Annual Meeting of the American Association of Suicidology, (25th: 1992: Chicago), p.127 SIEC No: 19940405

In response to the problems facing the homeless in Buffalo & Erie County, Crisis Services began operation of the Homeless Hotline in 1989. During 1991, the hotline received 1760 calls & made 2326 referrals. In order to implement the training objectives of the program, training was expanded to include awareness presentations on issues affecting the homeless & resources available to serve this population. Over 300 phone counsellors have been trained since the inception of the program.