The Relationship Between Coping Strategies and Perceived Stress in Telephone Intervention Volunteers at a Suicide Prevention Center

This study examines stress perceived by telephone intervention volunteers at a suicide prevention centre before their shift, during the most high urgency call, and after the shift. Stress during the most urgent call was related first to urgency, then to total length of all calls received, etc.. These findings are discussed as to their implications for the selection an training of volunteers in suicide prevention.