Year: 1988 Source: Hospital and Community Psychiatry, v.39, no.3, (March 1988), p.310-312 SIEC No: 19880136

The authors provide guidelines for nonprofessionals who receive suicidal phone calls. A general approach of caring & empathy is considered essential: the recipient is urged to take the suicidal threat seriously & to remain calm & listen carefully. Response strategies, evaluating the crisis & rallying support are discussed. 10 Ref. (NBB)