Year: 1979 Source: Journal of Counseling Psychology, v.26, no.4, (1979), p.352-354 SIEC No: 19880040

A sample of responses made by telephone line volunteers to crisis centre callers indicated a particularly high level of “advice” was given & that feelings expressed by the callers were mostly ignored. Data was collected over a 3-year period & consisted of responses made by 350 volunteers. The authors suggest careful screening of volunteers & training models that would expand volunteers’ understanding of therapeutic modes of response. 4 Ref. (NBB)