Year: 1972 Source: Thesis (Ph.D.)-George Peabody College for Teachers, 1972. 138p. SIEC No: 19871134

The purpose of this study is to evaluate the work of a crisis centre’s telephone service. The Nashville Crisis Call Center is staffed by 65 volunteers and 10 “back-up” professionals. Data was collected from an analysis of the referral network for a one month period; the agency’s image in the community was also investigated. Scales of evaluation, potency, and activity, and a volunteer questionnaire were used.