Comparative Evaluation of Microcounseling & Sensitivity Training With Hotline Workers
Evans D R~~Uhlemann M R~~Hearn M T
This study compared the effectiveness of microcounseling, sensitivity training, & a control condition as procedures for training hotline workers in counseling skills. Subjects were volunteers for CONTACT, a London, Ontario telephone service. Research methodology is provided. Participants in the microcounseling group were judged to be more empathetic in their responses: they gave fewer advice-laden responses, & generally gave more therapeutic responses. Other comparisons are discussed.