Year: 1970 Source: Crisis Intervention, v.2, no.3, (1970), p.73-75 SIEC No: 19850551

This article discusses differences in social & therapeutic relationships in telephone calls. It is proposed that staff who work on the telephone be trained to differentiate these relationships & be trained for involvement in the latter. Possible patient expectations which occur as results of participation in a conversational call by caller & telephone therapist are outlined.