Year: 1972 Source: Thesis (Ph.D.)-University of Florida, 1972. 186p. SIEC No: 19831103

Sixty five untrained volunteers from the community and twenty seven professional trainees or professionals engaged in a helping profession, who participated in telephone duty in a 24 hour suicide and crisis intervention service were rated on both Truax’s and Lister’s facilitative scales of empathy, warmth and genuineness. A composite of these rated measures was described alternately in this study as either Total Conditions or the Clinical Effectiveness (CE) of the crisis worker. (KB)