Year: 1975 Source: American Journal of Community Psychology, v.3, no.3, (1975), p.197-200 SIEC No: 19820744

Evidence of how well lay volunteer crisis telephone workers are performing the three predominate roles expected of them is reviewed. Present research suggests that trained nonprofessionls can function as helping persons, but their effectiveness as referral agents and as technique-equipped behavior changers is questionable. Current research needs in the evaluation of lay volunteers are discussed in terms of performance and evaluative procedures.