Year: 1979 Source: Volunteer Administration, v.12, no.1, (1979), p.24-29 SIEC No: 19820122

This article not only reviews one center’s experience, but offers a wide background of information valuable to crisis lines. Volunteer motivation, ability and comfort of handling various calls, telephone interactions, and the concept of befriending are explored. Conclusions include the range of callers, need for the service, conceptual frameworks for intervention, and type of volunteer needed. (LS)