Immediate impact of a brief suicide prevention training for veteran volunteers

Introduction.┬áThe concern that talking about suicide may intensify suicidal ideation is a common fear that has been dispelled by research, yet still lingers in popular consciousness. The aim of the current initiative was to develop a brief suicide prevention training for volunteers in a peer support program for veterans, given that layperson-facing approaches are critical […]

Helplines’ Role in Suicide Prevention

This article outlines the work helplines do to provide emotional support to people in distress &, thereby, potentially preventing suicide. The author asserts that helplines also have a crucial role in reducing the number of people who develop mental health problems & in eliminating stigma associated with mental or emotional problems. The selection & training […]

Educating Gatekeepers in Asia(IN: Suicide and Suicide Prevention in Asia, ed. by H Hendin)


A Model for an In-House Program to Assist Despairing and Suicidal Detainees/Institutional Residents

This presentation focussed on the experience of starting & continuing the Lifeline Suicide Intervention Program at the Suffolk County Jail in Boston. One of the aims of the presentation was to demonstrate a peer-level program can be supportive of, & cooperative with, professional staff & consultants at the institution. A profile of the 60+ detainne […]

Understanding Attitudes


Saving Young Lives: Calls to ChildLine About Suicide


My Work as a Suicide Prevention Counselor

Published in “Back to the Future: Refocusing the Image of Suicide,” ed. by J L McIntosh

The Three R’s of Success for a 24-Hour Crisis Intervention Hotline

Published in “Back to the Future: Refocusing the Image of Suicide,” ed. by J L McIntosh

Working with Frequent Callers: A Variety of Creative Strategies to Assist Phone Volunteers in Working Most Effectively with the Frequent Caller Population

The Challenge of Reducing Youth Suicide in Greenland – Interventions, Strategies and Roads to be Explored

The Importance of Diversity Training for Crisis Centers

This document summarizes the highlights of a discussion about the challenges facing crisis centres serving a culturally diverse client population.

Skills for Call Management Success

The authors summarize the experience of the Northern Virginia Hotline which, in order to improve volunteer satisfaction & make the phone service more easily accessible to the general population, implemented a new policy aimed specifically at remedying problems posed by repeat callers.

Hotline Burnout: Identification and Prevention

The authors summarize their discussion of burnout symptoms, causes, & strategies for prevention based on a brief literature search & surveys of Bay Area hotlines & San Francisco Suicide Prevention crisis line volunteers.

Guidelines for the Training of Lay-workers in Suicide Prevention (IN: Preventive Strategies on Suicide, ed. by R F W Diekstra, W Gulbinat et al.)

This chapter is concerned with the development of the attributes, skills, & knowledge that enable lay-people to recognize & support those at risk of suicide. It discusses particularly the selection & training of volunteers in suicide prevention agencies, & includes material that could also be adapted for use in the training of other groups. (19 […]

Crisis Intervention Unit (Toronto East General Hospital, Department of Psychiatry)

This manuscript outlines the history of the crisis intervention unit. It was set up in 1972 to provide immediate attention & rapid follow-up for emergency patients with definate or suspected psychiatric problems. Current emergency ward procedures, follow-up procedures, volunteer selection & training, operational definitions, & prioities & goals, are discussed. The unit is staffed by […]

Managing Difficult Calls to Prevent Burnout

Volunteer Facilitator Training for Community Education Program

Bereavement Care: a Plan for Grief Support (Volume IV in a Series of Hospice Resource Manuals)


Teen Line: a Listening Post for Troubled Youth

TEEN LINE, a confidential telephone service in Los Angeles, is described. Approximately 80 teenage volunteers & 25 mental health professionals participate in the program annually. Staff & volunteers also provide weekly community & school outreach presentations on topics such as suicide prevention. A 13-week training session prepares the teens for peer counselling. To date (1992), […]

Crisis Center Services to Mental Health Center Clients

The Baton Rouge Crisis Intervention Center, Inc. has a contract with the Louisiana State Office of Mental Health to provide after-hours services to Mental Health Center clients in 4 regions of the state. This presentation describes these services & the training that counsellors receive. Statistical information based directly on calls received by the Center during […]

Crisis Centers: Training Programs That Work

Common Ground is a crisis intervention agency in metropolitan Detroit. This presentation describes the training that volunteers at this agency receive, & the qualities that the agency looks for in volunteers, i.e. they are empathic, non-judgemental & have the ability to set aside personal beliefs to provide effective intervention for the caller. A unique aspect […]

Selecting and Training Volunteers for Suicide Prevention

This article discusses the selection & training of lay volunteers, following the procedures widely used in Befrienders International centres.

Helping Peers to Help Themselves: the Role of Peer Support in Times of Crisis (IN: What Will we do? Preparing a School Community to Cope With Crisis, ed. by R G Stevenson)

With training & support for their efforts, students can play an important role in a school crisis plan. They can fill a gap that may occur between adolescents & adults. This chapter presents the Peer Listener Assistance Network (New Jersey high school) as an example of a support group who has taken over a major […]