Resource Tag: VOLUNTEER TRAINING

Introduction. The concern that talking about suicide may intensify suicidal ideation is a common fear that has been dispelled by research, yet still lingers in popular consciousness. The aim of the current initiative was to develop a brief suicide prevention training for volunteers in a peer support program for veterans, given that layperson-facing approaches are critical […]

This article outlines the work helplines do to provide emotional support to people in distress &, thereby, potentially preventing suicide. The author asserts that helplines also have a crucial role in reducing the number of people who develop mental health problems & in eliminating stigma associated with mental or emotional problems. The selection & training […]

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This presentation focussed on the experience of starting & continuing the Lifeline Suicide Intervention Program at the Suffolk County Jail in Boston. One of the aims of the presentation was to demonstrate a peer-level program can be supportive of, & cooperative with, professional staff & consultants at the institution. A profile of the 60+ detainne […]

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Published in “Back to the Future: Refocusing the Image of Suicide,” ed. by J L McIntosh

Published in “Back to the Future: Refocusing the Image of Suicide,” ed. by J L McIntosh

This document summarizes the highlights of a discussion about the challenges facing crisis centres serving a culturally diverse client population.

The authors summarize the experience of the Northern Virginia Hotline which, in order to improve volunteer satisfaction & make the phone service more easily accessible to the general population, implemented a new policy aimed specifically at remedying problems posed by repeat callers.

The authors summarize their discussion of burnout symptoms, causes, & strategies for prevention based on a brief literature search & surveys of Bay Area hotlines & San Francisco Suicide Prevention crisis line volunteers.

This chapter is concerned with the development of the attributes, skills, & knowledge that enable lay-people to recognize & support those at risk of suicide. It discusses particularly the selection & training of volunteers in suicide prevention agencies, & includes material that could also be adapted for use in the training of other groups. (19 […]

This manuscript outlines the history of the crisis intervention unit. It was set up in 1972 to provide immediate attention & rapid follow-up for emergency patients with definate or suspected psychiatric problems. Current emergency ward procedures, follow-up procedures, volunteer selection & training, operational definitions, & prioities & goals, are discussed. The unit is staffed by […]

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This is the training manual for The Support Network’s distress line volunteers. The manual begins with a brief history of the agency. Subsequent sections discuss communication skills, the community service referral program, the distress line, suicide calls, crisis intervention (including family violence, child & elder abuse, & sexual assault), loss, special calls, closing client calls, […]

The purpose of this article is to assist in the recruitment of not only an adequate supply of volunteers to work on hotlines, but to assist in the selection of volunteers who will be caring & compassionate in fulfilling the human service mandate of the hotline. It examines volunteer motivations, the nature of the work, […]

TEEN LINE, a confidential telephone service in Los Angeles, is described. Approximately 80 teenage volunteers & 25 mental health professionals participate in the program annually. Staff & volunteers also provide weekly community & school outreach presentations on topics such as suicide prevention. A 13-week training session prepares the teens for peer counselling. To date (1992), […]

The Baton Rouge Crisis Intervention Center, Inc. has a contract with the Louisiana State Office of Mental Health to provide after-hours services to Mental Health Center clients in 4 regions of the state. This presentation describes these services & the training that counsellors receive. Statistical information based directly on calls received by the Center during […]

Common Ground is a crisis intervention agency in metropolitan Detroit. This presentation describes the training that volunteers at this agency receive, & the qualities that the agency looks for in volunteers, i.e. they are empathic, non-judgemental & have the ability to set aside personal beliefs to provide effective intervention for the caller. A unique aspect […]