Note: All cancellations and requests to reschedule must be received in writing via email or hard copy.
a. Community Workshops changed or cancelled by the Workshop Organizer within 10 or fewer business days of the scheduled date of the workshop will forfeit:
1. CSP Workshop fee;
2. Trainer’s fees; and
3. Trainer’s non-refundable expenses (e.g. airfare).
b. Community Workshops cancelled or changed by the Workshop Organizer 11-20 business days before the scheduled date of the workshop will receive:
1. 50% of CSP Workshop fee and Trainer’s fee as a credit towards another Workshop.
2. Trainer’s non-refundable expenses remain the sole responsibility of the Organizer.
c. Requests from the Workshop Organizer to cancel or reschedule a Community Workshop 21 business days before the scheduled date of the workshop are subject to a $100 change fee. All other fees will be refunded.
d. ‘Systems Workshops’ (i.e. organizations that have their own employees who are certified Trainers, scheduled as Trainers) have the prerogative to change their workshop dates to suit their internal needs. The following policies apply for Systems Workshops:
i. Orders for Participant Kits (workshop materials) need to be received by CSP more than 20 business days in advance;
ii. Participant Kits (workshop materials) are non-refundable once shipped; and
iii. One set of certificates will be issued per Workshop Fee paid.
e. On rare occasions, workshops may be cancelled by CSP by providing written cancellation notice to the Workshop Organizer. If CSP must cancel a workshop within 5 or fewer business days of the scheduled date of the workshop, CSP will reimburse all fees paid to CSP by the Organizer plus non-refundable workshop costs incurred by the Organizer to a maximum of $500.00 upon receipt of related expense claims. Alternatively, CSP will reschedule the workshop and reimburse non-refundable workshop costs to the Organizer up to a maximum of $500.00. Participant Kits in ‘new condition’ may be returned and refunded if the workshop is not rescheduled.